Terms and Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.
ORDERING AND PAYMENT
After placing an order, EJC will send an Order Confirmation to you. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we send the Dispatch Email.
The contract will relate only to those Products in the Dispatch Email. We cannot be obliged to supply any Products which may have been part of your order but have not yet been confirmed by the Dispatch Email.
All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are excluded from the contract if very minor. Images are for illustrative purposes only.
Payment can be made by credit or debit card, cash, PayPal or Amazon Payments. We cannot dispatch any Products until we have cleared funds. If payment is made by credit or debit card, we reserve the right to make delivery to the statement address of the cardholder.
While we try and ensure all prices on our website are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before dispatch we will inform you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the Product, you will receive a full refund.
If the pricing error is obvious and could have reasonably been recognised as a mis-pricing, we will be under no obligation to provide the Product even after despatch.
You may cancel your purchase at any time within 14 days of receipt and we will give you a refund in accordance with our Returns Policy. Refer to our Returns Policy for further details. We recommend you follow our packaging guidelines and return via recorded delivery as we cannot be liable for goods damaged or lost in transit to us.
No liability will be accepted by EJC for failure to meet a stated delivery date, apart from the Guaranteed Next Day Delivery service which may apply in which case our liability is limited to a refund of the carriage of the order. If a product is delivered to you in error and is not what you ordered, then you must contact Customer Services who will be able to assist you further.
If within 12 months of being delivered, a defect in any Product is discovered which is directly due to faulty goods or workmanship, then EJC shall, at its option repair or replace the Product free of charge for labour and materials. If a Product is found to be faulty within 30 days then you have the option to a refund for the faulty product.
Prior authorisation must be obtained for any returns by contacting EJC customer services and obtaining a RMA number, which must be quoted in any correspondence
If any item is returned which is found not to be faulty by us, then a charge will be made for return carriage insurance and administration.
This clause does not affect your statutory rights.
LIMITATION OF LIABILITY
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability.
UNCONTROLLABLE EVENTS AND DELAYS
In case of delays caused by circumstances beyond the control of EJC or its suppliers, EJC shall have the right to either suspend delivery or to cancel the contract without liability.
Examples of Uncontrollable Events are (by way of example and not limited to) natural disasters, flood, strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
If you order Products from our site for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.
Images are for illustration purposes only.
Specifications are correct as per manufacturer information.
You must provide reasonable courtesy information and co-operation to EJC.
We will rely on these terms and conditions and any documents referred to in them in relation to any contract between us.
“Marketing Emails” refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only.
If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected Contracts for the purchase of Products and any dispute or claim arising therefrom are subject to the jurisdiction of the courts of England and Wales.
VARIATION OF TERMS AND CONDITIONS
From time to time we may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact – i.e. on the date of the Dispatch Email.